Your online orders, picked and shipped from our warehouse in Álava, Spain
We connect your store, receive your goods and take care of every order: picking, packing, shipping and returns. You see it all in ZENVU Portal.
Your goods, under control
We look after your stock with records, procedures and responsibilities in writing.
Movement log
Every inbound, location, outbound and adjustment is recorded with date and user.
Controlled inbound and outbound
We receive against your shipping notice and every outbound is linked to its order.
Incident handling
Receiving discrepancies, damage or problem returns are documented and resolved with you.
Inventory traceability
Stock by SKU, location and status, with the history of each reference.
Contractual responsibilities
Custody of the goods and each party’s responsibilities are defined in the service contract.
Insurance
Insurance cover applicable as per contract. We explain what it covers and under which conditions before you sign.
From Álava, connected to Europe
A logistics location in northern Spain to serve your ecommerce in several markets from a single stock.
Northern Spain
Connected to the main logistics corridors of the Iberian Peninsula.
Close to France
Access to the French market and to other European distribution networks.
One warehouse, several markets
Centralise orders for different countries in a single warehouse.
Built for your product
Ecommerce for sports equipment, technical apparel and moto and car parts.
Transit times and coverage depend on the carrier and service you choose; we detail them in the proposal.
What happens to each order
From your customer's click to delivery, without you lifting a finger.
- 1
It flows in
The order arrives from your store or via API and reserves available stock.
- 2
It is picked
The WMS guides picking by location and reference, including size and colour.
- 3
It is packed your way
Box, filling, cards, samples or wrapping: whatever you defined for your brand.
- 4
It leaves with your carrier
Automatic label and tracking; the tracking number goes back to your store.
- 5
You see it in the portal
Every order with its status and history.
- 6
And if it comes back
The return is logged, inspected and processed according to your rules.
We design the operation and the service conditions around your products, volumes, channels and needs.
Control your operation from ZENVU Portal
The same system our warehouse team uses, in your browser.
- Stock by SKU, size, colour and status
- Orders with status and history
- Movements of each reference
- Returns with inspection photos
- Invoicing itemised charge by charge
- Activity reports
See our facilities
Real photos of our warehouse.
Transparent invoicing model
We charge per event: what actually happens to your goods, with every charge explained on the invoice.
| Item | How it is measured |
|---|---|
| Receiving | Per pallet or carton received; unit count if you need it |
| Storage | Average daily occupied locations (pallet, shelf or bin), not a month-end snapshot |
| Pick & pack | Per order, first item included |
| Extra unit | Per additional item in the same order |
| Packaging | Box and filling; no material charge if you supply your own |
| Return | Receiving, inspection and restocking per unit |
| Shipping | Carrier's rate; with your Sendcloud account you pay it directly |
Every company receives a tailored, documented proposal before signing, with items, units and prices in writing. Start by filling in your details or book a demo.
Frequently asked questions
How are the service conditions defined?
We design the operation and the service conditions around your products, volumes, channels and needs. Everything is set out in writing in the proposal and the contract before we start.
How do we get started?
With Shopify or WooCommerce the connection is standard. Most of the work is preparing product data and the first inbound; we plan it with you before the goods arrive.
Can I use my own packaging?
Yes. Send us your boxes, bags, cards or samples and we define together when each is used. If you supply packaging, there is no material charge.
Do you ship to other countries?
Yes, with the carriers and services available in your Sendcloud account or the options we propose. Transit times and coverage depend on the carrier and service chosen.
Are my goods insured?
Responsibilities for custody and the applicable insurance cover are set out in the contract. Before signing, we explain what they cover and under which conditions.
How do I know my stock is right?
Every inbound, outbound and adjustment is logged with date and user. You see stock by status (available, reserved, blocked) in the portal and can request check counts.
Request a tailored proposal
Tell us about your products, volumes and channels. We prepare a documented proposal, with every item explained, before you sign.
Fill in your details for a tailored offerPrefer to talk? Write to us