Returns back to sellable stock
An unprocessed return is idle money. Your customer requests it in a portal, we receive it, inspect it with photos and resolve it with your rules: restock, exchange or warranty.
The journey of a return
1. Request
Your buyer requests it in the returns portal, gives the reason and chooses refund or exchange.
2. Label
They receive the return label for the carrier you configured.
3. Receiving
We identify it by its return number when it arrives.
4. Inspection
We check condition, tags and accessories. Each inspection has a photo.
5. Decision
Restock, exchange, warranty, outlet or disposal, following your rules or your decision in the portal.
6. Report
Reasons, times and statuses so you know what to fix: size guide, photos or quality.
Return statuses in the portal
You always know where each return stands and what is missing to close it.
| Status | What it means | What you can do |
|---|---|---|
| Requested | Your customer asked for it; not arrived yet | Approve or reject it under your policy |
| Received | It has arrived and is identified | See content and arrival date |
| Inspection | The product is being checked | Wait for the photo and result |
| Restocked | Back in available stock | Refund your customer safely |
| Set aside | Not sellable | Decide: outlet, repair, supplier or disposal |
| Exchange shipped | The new size or product has left | Track it with its tracking number |
Frequently asked questions
How much does it cost to process a return?
It is charged per returned unit and includes receiving, photo inspection and restocking. Return shipping is separate. We send you your price once you fill in your details.
Can I apply my own returns rules?
Yes: time limits, accepted reasons, whether the exchange ships before the item is received, which conditions are restocked and which are set aside. Rules are configured once and applied to every return.
Can my customer ask for a size exchange instead of a refund?
Yes. In the returns portal they can choose an exchange and the new size.
What happens to products that cannot be resold?
They are kept out of available stock with their inspection photo. You decide: outlet, repair, return to supplier or disposal.
Request a tailored proposal
Tell us about your products, volumes and channels. We prepare a documented proposal, with every item explained, before you sign.
Fill in your details for a tailored offerPrefer to talk? Write to us